Returns and Exchanges Policy
At Premiere Online Vape Shop, we want you to be completely satisfied with your purchase. If you are not happy with your items, you may return eligible products within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Log into your account portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA) number.
Pack Your Items
Place the items in their original packaging with all tags attached, ensuring the products are unworn and in their original condition.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing